Contact
Contact and Support
Email hello@explorebyword.com. Choose the subject that best describes what you need.
Last updated September 1, 2026
General support
For help with your account, searches, promote balance, or profile information, email hello@explorebyword.com.
Billing and refunds
Apple handles in-app purchase billing, subscription cancellation, and refund requests. Manage Plus in the App Store or request a refund at reportaproblem.apple.com. For help with a purchase or your promote balance, email hello@explorebyword.com. Include the email address for your byword account.
Privacy requests
To request access, correction, deletion, portability, or an appeal, email hello@explorebyword.com. byword can ask for information needed to verify the request.
Buyer opt-out
A buyer can use the opt-out action in a byword outreach email. A buyer can also email hello@explorebyword.com for help with removal from future outreach emails.